Terms & Conditions

General Information

All products listed on silispark.com are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of human error.

Our working hour is Monday-Friday, 10:30 AM to 5 PM PST. Please understand that no emails will be replied during weekend and holidays. We are closed for the observance of the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. Orders that would normally be processed on these days will be processed the following business day.

Payment

Credit card transactions are processed securely via Paypal or SSL protected payment gateway. We do not handle or store any credit card information.

For United States orders, we also accept money order or personal check. Payment must be received within 7 days of purchase or the order will be cancelled.

Delivery

All of our items are shipped with United States Postal Service. We do not allow pickups from our warehouse.

Orders are shipped within 2 business days after clearance of payments. Please allow up to 7 business days (usually less) for delivery to the 48 contiguous United States (excluding Alaska, Hawaii and Puerto Rico). For international shipment, please allow 2-3 weeks (usually less) for delivery.

Returns and Exchanges

Your satisfaction is our number one priority at silispark.com. If you are not satisfied with what you bought you can return it for a refund within 7 days after receipt of order. Please email us for a Return Merchandise Authorization (RMA) number prior to returning your package. All returns must have the RMA number clearly labeled on return package to ensure prompt processing. All returned merchandise must be sent in its original container/bag, and in a completely unaltered state. A 15% restocking fee may be applicable.

For damage items we will offer a refund only if we are unable to replace the item and if we are contacted within 7 days after receipt of order. No refunds are offered after 7 days.

Shipping costs are non-refundable. Silispark is not responsible for postage on returned items.

Refunds will be issued by direct deposit or PayPal. Store credit will also be offered.

In the event that you return a large quantity of items for which you have received assortable or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept.

If you need to know anything else, please feel free to contact us.

Silispark © 2017
SSL